App fails to respond after last update?

App Related
#1

Currently, when I open the app, I receive the pop-up asking whether I’d like to rate the app. Whether I answer yes or no, the pop-up disappears (I don’t get the opportunity to rate with either answer) and then I can do nothing further in the app. It just seems unresponsive to any taps.

It defaults to the reminders screen, on which I have one saved reminder. None of the buttons work so I can’t change screen or open a diary check-in etc. The only tap that changes anything on the screen is a hold on my one reminder and drag down, which pulls that one daily symptom check down momentarily and then it bounces back up when I let go.

I’ve tried multiple restarts of the app and a couple of phone restarts with no effect. I am on iPhone 7, iOS 14.4

I believe it was working fine earlier this week, perhaps there is something in the latest update that threw things off?

#2

Hello @barnadette, that is odd, can you try deleting the app itself and reinstall it and letting us know if it works fine for you or not?

#3

I’d be happy to try that. Can you clarify first, will I lose my data?

#4

You will not, it is backed up on the server.

#5

Thank you for the answer! I did not end up deleting the app — I did nothing — and it’s working again today. It did ask me if I minded reviewing the app but this time clicking “No” worked (it pulled up the survey).

I don’t see any app updates last night in App Store so I have no explanation of the fix, do you? In any case you can close this out and thank you. Next time if something happens I’ll delete and reinstall.