Hi. I enrolled in the free trial and cancelled it before the 3 days was up (IMO it takes longer than 3 days to figure out the app well enough to know if you want the subscription). A few days later I decided I did want the premium subscription and paid for it through my apple account but I haven’t been able to access the premium features since. I tried the troubleshooting directions on the help page: logging out and back in, closing the app, restarting my phone all without any change. I sent an email to firstname.lastname@example.org and they replied saying they received my email, had opened a ticket for me and I could see the progress there via a link. However that link leads to a logon page that says I don’t have authorization to access it. I replied to the email asking for email updates since I can’t access the linked website and haven’t heard anything.
When I try to use the premium features the app continues to prompt me to pay again. If I try restore purchase or start my free trial I either get an error message or a message saying I’ve already subscribed for the premium account. I’ve tried closing the app, restarting my phone and logging out and back in without any difference. Nothing I’ve done has allowed me to use the premium features. Can you help?